Warranty & Returns Policy

This policy applies to purchases made from Visual Life (Pty) Ltd.

Used Products – 7 Day Money-Back Guarantee

All used products come with a 7-day money-back guarantee, starting from the date the item is delivered.

If you are not satisfied within this period, the item may be returned at the buyer’s expense. Upon inspection, the item may be refunded or exchanged, based on the customer’s request.

Returned items must be in the same condition as received, with all accessories included.

Used Products – Extended Warranty (Where Stated)

Some used products may include a 3-month warranty.
This will be clearly stated in the product description.

If a used product does not state a 3-month warranty, then only the 7-day money-back guarantee applies.

New Products – 6 Month Warranty

All new products sold by Visual Life include a 6-month warranty, unless stated otherwise in the product listing.

Warranty covers manufacturing or functional faults under normal use.

Games – 24 Hour Warranty

All games (new or used) carry a 24-hour warranty.

This warranty covers disc or cartridge faults only.
It does not cover compatibility issues, user error, or damage after use.

Return Conditions

Returns must be requested within the applicable warranty period
Buyer is responsible for return courier costs
Items must be securely packaged
•Items must be returned with original accessories included
Refunds or exchanges are processed after inspection

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Important Notes

Warranty does not cover:
Physical damage
Liquid damage
Electrical surges
Misuse or tampering
Normal wear and tear

Any warranty period longer than the standard terms will always be clearly stated in the product description.

Contact Us

If you need to request a return or warranty claim, please contact us:

WhatsApp: 081 037 9214
Email: info@visuallife.co.za
Contact Number: 087 822 1090

Visual Life Commitment

At Visual Life, we aim to offer fair warranty terms and a straight forward returns process, ensuring customers can shop with confidence.